Field Force Automation

Adding a voice user interface to mobile field force automation applications provides a new level of productivity and capability that drives down dispatch, service, sales, repair and maintenance costs.

With an incrementally faster, more productive field service workforce, field service operations can meet customer demand for faster service while enhancing the efficiency and capability of field professionals. A voice user interface leverages mobile worker expertise wherever the customer need exists. By implementing voice-driven eyes-on-task, eyes-on-customer capabilities significant improvements can be realized in customer responsiveness and service.

A voice user interface provides and alternative to fat finger data entry and eyes-on-screen dependency of keyboard/keypad applications. Voice-directed data input and application controls enable faster more accurate mobile transactions. This new mobile interface liberates the mobile field service worker's eyes and hands. It extends the reach of their expertise, skills, and knowledge, improving their personal capability and performance.